Home > How Do I Select the Right Home Care Provider?

This tool is provided by the National Association for Home Care & Hospice (NAHC) and is provided with permission. Once you acquire the names of several providers, you will want to learn more about their services and reputations. Following is a checklist of questions to ask providers and other individuals who may know about the provider’s track record. Their insight will help you determine which provider is best for you or your loved one.

How long has this provider been serving the community?
Does this provider supply literature explaining its services, eligibility requirements, fees, and funding sources? Many providers furnish patients with a detailed “Patient Bill of Rights” that outlines the rights and responsibilities of the providers, patients, and caregivers alike. An annual report and other educational materials lso can provide helpful information about the provider.
How does this provider select and train its employees? Does it protect its workers with written personnel policies, benefits packages, and malpractice insurance?
Are nurses or therapists required to evaluate the patient’s home care needs? If so, what does this entail? Do they consult the patient’s physicians and family members?
Does this provider include the patient and his or her family members in developing the plan of care? Are they involved in making care plan changes?

Is the patient’s course of treatment documented, detailing the specific tasks to be carried out by each professional caregiver? Does the patient and his or her family receive a copy of this plan, and do the caregivers update it as changes occur? Does this provider take time to educate family members on the care being administered to the patient?
Does this provider assign supervisors to oversee the quality of care patients are receiving in their homes? If so, how often do these individuals make visits? Who can the patient and his or her family members call with questions or complaints? How does the agency follow up on and resolve problems?
What are the financial procedures of this provider? Does the provider furnish written statements explaining all of the costs and payment plan options associated with home care?
What procedures does this provider have in place to handle emergencies? Are its caregivers available 24 hours a day, seven days a week?
How does this provider ensure patient confidentiality?

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Learn more about what our clients are saying about Rhythms Home Care. Below, you’ll find at home care reviews and testimonials about our senior care services and home care experience.

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What’s Next?

In addition, ask the home care provider to supply you with a list of references, such as doctors, discharge planners, patients or their family members, and community leaders who are familiar with the provider’s quality of service.

Contact each reference and ask:

Do you frequently refer clients to this provider?
Do you have a contractual relationship with this provider? If so, do you require the provider to meet special standards for quality care?
What sort of feedback have you gotten from patients receiving care from this provider, either on an informal basis or through a formal satisfaction survey?
Do you know of any clients this provider has treated whose cases are similar to mine or my loved one’s? If so, can you put me in touch with these individuals?

Senior Home Care Services in Denver, CO

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Rhythms Home Care offers quality in-home care services for older adults for the Denver area. We are dedicated to keeping you or your loved one independent, at home, as long as safely possible. We support your potential, your possibilities and your success - all in the home you love. We understand your personal rhythms of life and can provide support that is uniquely in-sync with you, keeping you connected and supported at home. We are located in Englewood, Colorado, but we service a wide area that includes Greenwood Village, Lone Tree, Stonegate, Parker, Highlands Ranch, Centennial, and the Denver metro area. We also service areas that include 80112 (where we are located), 80111, 80121, 80122, 80126, 80130, 80124, 80134, 80138, 80015, and more.

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9570 S. Kingston Ct, Suite 300
Englewood, CO 80112

303-757-2300